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UNIVERSITY CASHIER'S OFFICE FAQ'S:
How do I contact the Student Accounts/Cashier's Office?
You may call (479)575-5651. Written inquiries may be mailed
to:
University of Arkansas
Treasurer's Office
ADMN 215
Fayetteville AR 72701
Where do I send my payment?
Visit the  Make a Payment page for payment information.
My billing statement looks wrong.
Why am I being charged twice?
Since tuition and fees are charged on a per credit hour basis,
there will be a entry on your billing statement for registration fees,
student fees, and the college fee each time you change your registration.
What is the Non-Resident
Tuition Scholarship?
The Non-Resident Tuition Scholarship is a variable rate scholarship that
will pay ONLY the amount of your non-resident tuition. The
amount viewable on the Account Summary is an estimate value. Excess funds
will NOT be refunded to you after the scholarship has applied to your account.
How can I check the status of my bank loan or scholarship?
Contact the Financial Aid Office at (479) 575-3806 for information
regarding any financial aid question.
Why is my financial aid not applied to my account?
Financial aid does not appear on your first billing statement for a semester.
Most financial aid is automatically applied 10 days before classes begin.
If your aid has not applied and there are less than ten days remaining
before classes start, contact the Financial Aid Office at (479) 575-3806.
Can I pick up my refund check?
No, university policy is to mail ALL checks.
Why doesn't my statement show the total amount due when I sign up
for the installment plan?
When you sign up for the installment plan, your total balance owed
(less non-registration related charges) is transferred to a payment plan--in
essence, making your total balance owed zero. You are then charged a portion
of the total balance owed each month (in the form of an payment plan installment)
until those installments equal the original debt.
The first billing statement you receive after accepting a payment plan
will have two entries associated with the payment plan. The total amount
transferred to the payment plan will appear as a credit under the heading
Payments & Refunds Since Prior Invoice. The amount of the
first payment plan installment will appear as a charge under the heading
Charges Since Prior Invoice. Each month, the amount of the current
installment due (plus any past installments that were not paid in full)
will appear under the heading Amount Due Now.
Can I pay my tuition in installments?
Yes, as long as your balance due is for current tuition, fees and
housing. There is a $25.00 non-refundable charge for this
service.
How do I pay my past due balance?
Any balance that is not for a current semester is directed to the
Collections Department of the Treasurer's Office. They will
assist you with your questions or make payment arrangements.
Contact the Office of Student Loans at (479) 575-3447.
STUDENT LOANS OFFICE
FAQ'S:
What is a Federal Perkins Loan?
A Federal Perkins Loans is a campus-based student loan program.
This means that the University awards and collects on the student loan.
The Perkins Loan has an interest rate of 5%. The grace period (the
period of time between leaving the University or dropping below
half-time status and repayment) on this loan is 9 months. The minimum
payment is $40.00 per month.
What happens with my student loan after I leave the University of
Arkansas?
Your loan is placed in grace status for nine months; and then it's reclassified
into repayment status. The University of Arkansas mails student loan invoices
each month. Payment is always due on the 1st of each month.
When are my payments due?
The payments on the Federal Perkins Loan are due on the 1st of each month.
The University mails a monthly invoice to update you on the status of
your loan. The Federal Perkins Loan is not in repayment status until nine
months after you have dropped below half-time status or have left the
University.
I can't find my statement and my payment is due. What should
I do?
Your payment is always due on the 1st of each month. Be sure to put
your ID number on your check or money order and indicate that it is a
student loan payment. Mail your payment to the following address:
University of Arkansas
Student Loan Office
ADMN 215
Fayetteville, AR 72701.
Please refer to the Make
A Student Loan Payment page for additional information.
Can I make extra payments on my loan account(s)?
You may make extra payments on your loan at any time. Send
your extra payment to the Student Loan Office address listed above. All
extra payments received on your student loan are applied to the principal
balance on your account.
What types of deferment options are there on my loan and how do I
apply?
The following types of deferments are available on Federal Perkins
Loans:
- Half-time student (or more) in an institution of higher education
(no time limit)
- Full-time member of the United States Armed Forces (3 year time limit)
- Full-time volunteer service for the Peace Corps or Vista (3 year time
limit)
Review the Repayment
Information page for additional information.
Additional Eligibility
Loans made after SEPTEMBER 30, 1980:
- Officer in the Commissioned Corps of the U.S. Public Health Service
(3 year time limit)
- Volunteer in a tax exempt organization comparable to the Peace
Corps (3 year time limit)
Loans made after JULY 1, 1987:
- Active duty member of the National Oceanic and Atmospheric Administration
Corps (3 year time limit)
Loans made after JULY 1, 1993:
- Pursuing a course of study in an approved graduate fellowship program
- Pursuing a course of study in an approved rehabilitation training
program for disabled individuals
- Engaged in graduate or post graduate fellowship-supported study (such
as pursuant to a Fulbright grant outside the United States)
- Unable to find full time employment (3 year time limit). Anyone requesting this deferment
must provide proof that they are seeking employment.
- Suffering an economic hardship (3 year time limit)
To find out if you qualify for one of these deferments, contact
the Student Loans Office at 1-800-462-2174.
Am I eligible for partial loan cancellation?
You may be eligible for a partial cancellation if you are:
- A full time volunteer in the Peace Corps, VISTA, or a comparable organization
- A full time law enforcement/corrections officer at the local, state,
or federal level (for loans after November 29, 1990)
- On full time active duty in the United Stated Armed Forces
in an area of hostility
- A full time nurse or medical technician (for loans after July 1, 1993)
- A full time classroom teacher in a:
- federally designated low-income school
- special education program
- Head Start Program
- Designated teacher shortage field such as math, science, or foreign
language
If you think you may qualify, contact the Student Loans Office
at 1-800-462-2174.
Due to temporary financial trouble, I am unable to make my payments.
What should I do?
Contact the Student Loan Office at 1-800-462-2174. We can set
up the correct plan of action for your individual loan.
ACCOUNTING OFFICE FAQ'S:
Where is my payroll check?
Check with your department representative to see if checks have been received.
If your check has not been delivered to your department, call Human Resources
at (479) 575-4851 and verify that there is no I-9 hold and that your Budgetary
Unit (departmental address) is updated and correct. If you have been
previously employed at the University of Arkansas, contact your former
department to see if they have received the check. (This will occur if
your current department has not updated the budgetary unit). Human
Resources will contact the Treasurer’s Office to see if the check has
been returned or mailed to a different address. If a check cannot be located,
Human Resources will process the stop payment and reissue your check.
What is the deadline for being 100% appointed in order to receive
the employee discount?
You must be 100% appointed by the last day of registration for the semester
you wish to attend.
How many total hours are eligible for the employee spouse/dependent
discount?
A spouse or dependent is eligible for 132 hours.
Can you use the spouse/dependent discount for graduate or law school?
The discount only applies to undergraduate status. Please refer to the
Fee Waivers
page for additional information.
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External Invoices